Scalibo
Customer Portal
Official PolicyUpdated Jul 25, 2026

Privacy Policy

Your privacy matters. Learn how we collect, use, and protect your information.

Overview

This Privacy Policy explains how Scalibo ("we," "our," or "us") collects, uses, and protects information when you use our customer web application, Business Space discovery platform, digital loyalty passes, Flash Deals, and Coupon Campaigns (collectively, the "Services").

By accessing a store's Business Space or creating an account on Scalibo, you agree to the collection and processing of information as described in this policy.

Information We Collect

We collect and process the following categories of information to power seamless customer reward experiences with zero app downloads required:

1. Account & Contact Credentials

  • Mobile phone number and OTP authentication verification logs
  • Optional customer name, email address, and profile avatar

2. Business Space & Counter QR Scans

  • 0.5-second scans of merchant acrylic counter QR display stands
  • Business Space browsing history, catalog item views, and store bookmarking

3. Loyalty Stamps, Points & Cashier Verification

  • Digital loyalty stamp card progression (e.g. 1 visit = 1 stamp or 50 points)
  • Cashier 4-digit security PIN verification logs at store checkout
  • Milestone reward unlocks saved directly to your browser or mobile phone wallet

4. Flash Deals & Gamified Coupon Campaigns

  • Claimed 2-to-48-hour direct Flash Deals ("See It. Visit. Grab It.")
  • Spin & Win wheel game plays, scratch card reveals, and saved coupon vouchers

How We Use Information

We use your information exclusively to deliver personalized store rewards, wallet passes, and platform security:

  • Maintain your digital loyalty stamp cards and reward points across local merchant stores.
  • Issue and store earned discount vouchers, Flash Deals, and Spin & Win coupon passes in your digital wallet.
  • Display active Business Space menus, operating hours, and live store promotions nearby.
  • Prevent fraudulent stamp claims, location spoofing, or Cashier PIN guessing attempts.
  • Send one-time security OTP codes and essential reward claim notifications.

Sharing & Store Verification

Scalibo respects customer privacy and does NOT sell personal data or phone numbers to third-party telemarketers.

We share minimal information only with the specific merchant store where you earn or redeem rewards:

  • Store Merchant: Receives visit stamp logs (e.g., visit timestamp & total stamp count) to validate your reward claim at checkout.
  • Platform Infrastructure: Encrypted cloud databases, firewall security, and authorized SMS/WhatsApp OTP gateways.

Data Retention & Security

We deploy robust security controls to protect your digital wallet and customer data:

  • Account credentials and earned coupon vouchers are stored in encrypted database partitions.
  • One-time OTP codes expire automatically within 5 minutes of issuance.
  • You can request profile updates or complete account deletion at any time.

Your Rights & Account Control

As a Scalibo customer, you retain complete control over your account:

  • View earned stamp progress, saved Flash Deals, and active Spin & Win vouchers in your digital wallet pass.
  • Update your profile details or request account deletion via the Contact Us page.

Contact Us

If you have questions regarding this Privacy Policy, please reach out through our Contact Us page.